Help and accessibility

What is accessibility?

An accessible website is one which allows all Internet users to access its content easily, including people with disabilities requiring special browsers.

For example, in an accessible website:

  • blind visitors can use specialist tools (voice synthesis and braille touchpads),
  • partially sighted users can adjust the display settings to their needs (larger text, colour and contrast adjustment),
  • people who have lost the use of their hands can move around the site without a mouse.

To achieve this, strict standards have to be applied in designing and updating the site.

Accessibility aids available on

The site is accessible and offers numerous functions that make browsing easy for all Internet users.

Page customisation

Content and layout on the website are kept separate, which means that users can customise the display to meet their needs. For example, it is possible to:

  • change the character size: you can use your browser options to change the font size. To do this, go to the “View” menu (in Mozilla Firefox or Internet Explorer), select “Text size” and choose the font size you want;
  • remove layout components (colors, styles, font sizes…):
    • for Internet Explorer: go to the “Tools” tab on the navigation bar, then select “Internet Options”. In the dialogue box, select “General” then click on “Accessibility”. Tick the first two boxes “Ignore colors specified on webpages” and “Ignore font styles specified on webpages”). Confirm by clicking OK.
    • for Mozilla Firefox: go to “View” on the navigation bar, then select “Page Style” and choose “No Style”.

Navigation aids

  • Back to Home Page: clicking on the ENGIE Solutions logo at the top left of every page on the website takes you back to the home page.
  • Breadcrumb Trail: this shows your browsing history and your location in the website. The Breadcrumb Trail is shown at the top of each page on the website. You can click on any part of it, making it easy to retrace your steps.
  • Search Engine: every page on the site has a link to the search engine. The search result displays the page which most closely matches your search criteria.
  • Keyboard-Only Browsing: to browse using the keyboard only, use the “up” and “down” arrows to move the scrollbar, the TAB key to move between links and the “Enter” key to activate the link you are on.

Download tools to view certain content

To view certain PDF and Flash content, you need to have plug-ins installed on your computer. If you don’t have those plug-ins, you can download them for free via the following links: